FAQ
Comprehensive FAQ
Complete answers to frequently asked questions about Workton platform, covering everything from getting started to advanced features.
🚀 Getting Started
What is Workton?
Workton is a freelancing platform built as a native Telegram Mini App that lets talents keep 100% of their earnings while providing customers with enterprise-grade security and lower total costs than traditional platforms.
How do I start using Workton?
Open @workton_freelance_bot in Telegram
Complete KYC verification (2 minutes)
Connect your TON wallet for USDT payments (2 minutes)
Choose your role - talent or customer
Start working - post projects or submit bids
Do I need to download any apps?
No downloads required! Workton runs as a native Telegram Mini App - open the bot in your existing Telegram app.
What devices are supported?
Workton works on:
Mobile Telegram (iOS/Android)
Desktop Telegram (Windows/macOS/Linux)
Not supported: Telegram Web (web.telegram.org)
💰 Economics & Fees
How much does Workton cost?
For Talents (Freelancers):
0% commission - keep 100% of your earnings
No hidden fees - what you bid is what you earn
For Customers:
2-10% service fee (industry average: 15-20%)
Paid commissions only after project completion
~0.3 TON blockchain transaction fees
Why is it free for talents?
We believe talents deserve to keep their full earnings. Our sustainable model charges customers a fair service fee while motivating the best talent with 100% earnings retention.
When do I pay fees?
Talents: Never pay fees - earn 100% of your bid amount.
Customers: Pay 2-10% service fee only when you approve completed work and release payment.
What are gas fees?
Gas fees (~0.3 TON per transaction) are blockchain network costs for:
Creating escrow contracts
Releasing payments
Canellactions
All smart contract operations
🔗 Blockchain & Payments
What cryptocurrency does Workton use?
USDT (Tether) on TON blockchain for all project payments.
TON (Toncoin) for blockchain gas fees.
USDT advantages:
Stable value (pegged to US Dollar)
Fast transactions (1-2 minutes)
Global access - no banking restrictions
Low fees - cheaper than traditional payments
Transparent - all transactions visible on blockchain
Which wallet do I need?
Required: TON Wallet (non-custodial) in Telegram
Access via @wallet bot → TON tab only
Never use Crypto tab - incompatible with Workton
Alternative: External TON wallets (Tonkeeper, MyTonWallet)
How much TON do I need for gas fees?
Minimum: 2+ TON in your wallet Per transaction: ~0.3 TON Recommendation: Keep 3-5 TON for multiple projects
🎯 For Talents (Freelancers)
How do I find projects?
Open Workton via @workton_freelance_bot
Browse available projects in your specialties
Submit bids with your proposed price and timeline
Wait for customer selection
How do I submit a good bid?
Include in your bid:
Clear price (what you want to earn)
Realistic timeline (when you'll deliver)
Brief approach (how you'll complete the project)
Relevant experience (why you're the best choice)
When do I get paid?
Payment timing:
Customer accepts your bid → funds locked in escrow
You complete and submit work
Customer approves work → instant USDT payment to your wallet
You receive 100% of bid amount
What if customer doesn't approve my work?
Dispute resolution:
Review requirements - ensure work matches project description
Request specific feedback - understand what needs changes
Revise if needed - most issues resolve with communication
Escalate to support - contact @workton_support_ellie if stuck
Do I get copyright protection?
Yes! Upon payment completion:
Automatic copyright transfer to customer
Blockchain-verified certificates of your authorship
Legal protection under DMCA, EUCD, WIPO compliance
Proof of creation permanently stored on blockchain
🏢 For Customers
How do I post a project?
Describe your project in one sentence
AI generates detailed requirements automatically
Review and edit requirements if needed
Set budget range and timeline
Publish and wait for bids from talents
How do I choose the best talent?
Evaluate bids based on:
Price vs your budget
Timeline vs your deadline
Talent experience and portfolio
Communication quality in their bid
KYC verification status
When do I pay?
Payment timeline:
Accept bid → send an offer → deposit project amount
Talent completes work → funds stay locked in escrow
You approve work → pay 2-10% fee, service fee charged only upon successful completion
What if I'm not satisfied with the work?
Options available:
Request revisions - communicate specific changes needed
Provide detailed feedback - help talent understand requirements
Negotiate timeline extension if needed
Contact support - @workton_support_ellie for mediation
Cancel project - funds returned minus gas fees (rare cases)
What rights do I get to the work?
Complete ownership including:
Reproduction rights - use anywhere, anytime
Modification rights - edit, adapt, or improve the work
Distribution rights - share, sell, or publish
Commercial usage - monetize the work freely
Licensing rights - sublicense to others
🔒 Security & Verification
What is KYC verification?
Know Your Customer verification ensures:
Legal identity confirmation
Copyright protection and exclusive rights transfer for created works
Dispute resolution capabilities
Trust and safety for all users
Required documents:
Government-issued ID (passport, driver's license)
Selfie verification for identity matching
Is my personal data safe?
Yes! Workton follows strict privacy standards:
Encrypted storage of all personal data
GDPR compliance for European users
Minimal data collection - only what's legally required
No data selling - your information stays private
How secure are blockchain payments?
Maximum security through:
Smart contracts - code-enforced payment rules
Escrow system - funds locked until work approval
Immutable records - all transactions permanently recorded
No chargebacks - final payments cannot be reversed
Decentralized - no single point of failure
What if I lose my wallet access?
Prevention (Critical):
Save 24-word recovery phrase offline securely
Test recovery on another device before large amounts
Never share phrase with anyone
If lost:
Recovery phrase - only way to restore access
No phrase backup - funds permanently lost
Workton cannot recover - we don't control your keys
⚖️ Legal & Compliance
Is Workton legal in my country?
Workton complies with international standards:
DMCA (Digital Millennium Copyright Act)
EUCD (European Union Copyright Directive)
WIPO (World Intellectual Property Organization)
Available globally except restricted jurisdictions
Who owns the intellectual property?
Upon payment completion:
Customer receives full exclusive rights ownership of all work created
Blockchain certificates prove transfer occurred
Talent retains authorship credit but not commercial rights
What happens in disputes?
Workton's role:
Technical evidence - blockchain records of what/when was delivered
Mediation services - help parties reach an agreement
Communication facilitation - structured dispute resolution
Important: Workton provides mediation but does not guarantee financial outcomes or control funds beyond smart contract rules.
Are there terms of service?
Yes! By using Workton you agree to:
Platform rules and behavior standards
Payment terms and fee structures
Intellectual property transfer requirements
Dispute resolution procedures
Full terms are available on the platform.
🛠️ Technical & Troubleshooting
My transaction status is stuck. What do I do?
Step-by-step solution:
Wait 5 minutes - transactions need time to process
Check TON balance - ensure sufficient gas fees (2+ TON)
Try switching wallets - disconnect and reconnect
Verify network - check TON blockchain status
Contact support - @workton_support_ellie with details:
Transaction hash
Wallet address
Exact error message
Screenshots if applicable
USDT is not showing in my wallet
Common solutions:
Verify TON network - only USDT on TON blockchain works
Check correct wallet - ensure using TON Wallet, not Crypto Wallet
Wait for confirmation - TON network takes 2-5 minutes
Wrong network - USDT on TRC-20/ERC-20 won't appear
Contact @wallet support for wallet-specific issues
I can't connect my wallet
Troubleshooting steps:
Update Telegram to latest version
Use TON tab only - never Crypto tab
Clear cache - restart Telegram app
Check device - ensure not using Telegram Web
Verify backup - confirm 24-word phrase is safe
The platform shows "Telegram Web not supported"
This is normal! Workton requires:
Mobile Telegram (iOS/Android) ✅
Desktop Telegram (Windows/macOS/Linux) ✅ (no wallet transactions)
Telegram Web (web.telegram.org) ❌ Not supported
Solution: Use Telegram app on phone or desktop computer.
🎁 Referral Program
How does the referral program work?
Earn rewards by inviting others:
Share your referral link from the platform
Friends join via your link
Earn bonuses when they complete any project
Track earnings in your referral dashboard
What are the referral rewards?
Specific reward amounts vary by promotion. Current rewards displayed in your referral section of the platform.
When do I receive referral rewards?
Payment timing:
Friend finishes first successful project
Rewards credited to your wallet within 24 hours
📊 Platform Features
What specialties are available?
Popular categories:
Development - web, mobile, software
Design - graphics, UI/UX, branding
Marketing - content, social media, SEO
Writing - articles, copywriting, technical
Translation - language services
Consulting - business, technical advice
Can I work on multiple projects?
Yes! Talents can:
Submit bids on multiple projects
Work on several projects simultaneously
Manage workload according to your capacity
Build reputation through successful completions
Is there a rating system?
Reputation building through:
Successful project completions
Customer feedback and reviews
On-time delivery tracking
Communication quality ratings
Portfolio building with completed works
🆘 Support & Help
How do I contact support?
Primary support: @workton_support_ellie
Platform issues - bugs, technical problems
Dispute mediation - project conflicts
Account questions - KYC, verification status
Wallet support: @wallet (for Telegram Wallet issues)
What information should I include when contacting support?
For faster resolution, provide:
Clear description of the problem
Screenshots of error messages
Transaction hashes if payment-related
Wallet addresses involved
Project ID if project-specific
Steps to reproduce the issue
Are there community resources?
Connect with other users:
Telegram community - networking and tips
Documentation - comprehensive guides
FAQ sections - quick answers
What if my question isn't answered here?
Next steps:
Search documentation - browse all help sections
Check status page - verify no known issues
Contact support - @workton_support_ellie
Join community - ask other users for tips
🌍 Global Access
Which countries can use Workton?
Available worldwide except jurisdictions with cryptocurrency restrictions. Most countries support full platform access.
Do I need a bank account?
No! Workton uses:
Cryptocurrency payments - bypass traditional banking
TON wallet - your decentralized bank account
Global access - work from anywhere with internet
What languages are supported?
Platform languages:
English - primary interface
Additional languages - coming soon
Work languages:
Any language - projects can be in any language
Global talent pool - work with clients worldwide
Contact us: [email protected]
Workton platform: @workton_freelance_bot
Support: Contact us via @workton_support_ellie
Community: Join our Telegram community for tips and networking
Ready to experience freelancing without commissions? Join thousands of talents earning 100% of their bids on Workton!
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