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FAQ

Comprehensive FAQ

Complete answers to frequently asked questions about Workton platform, covering everything from getting started to advanced features.

🚀 Getting Started

What is Workton?

Workton is a freelancing platform built as a native Telegram Mini App that lets talents keep 100% of their earnings while providing customers with enterprise-grade security and lower total costs than traditional platforms.

How do I start using Workton?

  1. Open @workton_freelance_bot in Telegram

  2. Complete KYC verification (2 minutes)

  3. Connect your TON wallet for USDT payments (2 minutes)

  4. Choose your role - talent or customer

  5. Start working - post projects or submit bids

Do I need to download any apps?

No downloads required! Workton runs as a native Telegram Mini App - open the bot in your existing Telegram app.

What devices are supported?

Workton works on:

  • Mobile Telegram (iOS/Android)

  • Desktop Telegram (Windows/macOS/Linux)

  • Not supported: Telegram Web (web.telegram.org)

💰 Economics & Fees

How much does Workton cost?

For Talents (Freelancers):

  • 0% commission - keep 100% of your earnings

  • No hidden fees - what you bid is what you earn

For Customers:

  • 2-10% service fee (industry average: 15-20%)

  • Paid commissions only after project completion

  • ~0.3 TON blockchain transaction fees

Why is it free for talents?

We believe talents deserve to keep their full earnings. Our sustainable model charges customers a fair service fee while motivating the best talent with 100% earnings retention.

When do I pay fees?

Talents: Never pay fees - earn 100% of your bid amount.

Customers: Pay 2-10% service fee only when you approve completed work and release payment.

What are gas fees?

Gas fees (~0.3 TON per transaction) are blockchain network costs for:

  • Creating escrow contracts

  • Releasing payments

  • Canellactions

  • All smart contract operations

🔗 Blockchain & Payments

What cryptocurrency does Workton use?

USDT (Tether) on TON blockchain for all project payments.

TON (Toncoin) for blockchain gas fees.

USDT advantages:

  • Stable value (pegged to US Dollar)

  • Fast transactions (1-2 minutes)

  • Global access - no banking restrictions

  • Low fees - cheaper than traditional payments

  • Transparent - all transactions visible on blockchain

Which wallet do I need?

Required: TON Wallet (non-custodial) in Telegram

  • Access via @wallet bot → TON tab only

  • Never use Crypto tab - incompatible with Workton

Alternative: External TON wallets (Tonkeeper, MyTonWallet)

How much TON do I need for gas fees?

Minimum: 2+ TON in your wallet Per transaction: ~0.3 TON Recommendation: Keep 3-5 TON for multiple projects

🎯 For Talents (Freelancers)

How do I find projects?

  1. Open Workton via @workton_freelance_bot

  2. Browse available projects in your specialties

  3. Submit bids with your proposed price and timeline

  4. Wait for customer selection

How do I submit a good bid?

Include in your bid:

  • Clear price (what you want to earn)

  • Realistic timeline (when you'll deliver)

  • Brief approach (how you'll complete the project)

  • Relevant experience (why you're the best choice)

When do I get paid?

Payment timing:

  1. Customer accepts your bid → funds locked in escrow

  2. You complete and submit work

  3. Customer approves work → instant USDT payment to your wallet

  4. You receive 100% of bid amount

What if customer doesn't approve my work?

Dispute resolution:

  1. Review requirements - ensure work matches project description

  2. Request specific feedback - understand what needs changes

  3. Revise if needed - most issues resolve with communication

  4. Escalate to support - contact @workton_support_ellie if stuck

Do I get copyright protection?

Yes! Upon payment completion:

  • Automatic copyright transfer to customer

  • Blockchain-verified certificates of your authorship

  • Legal protection under DMCA, EUCD, WIPO compliance

  • Proof of creation permanently stored on blockchain

🏢 For Customers

How do I post a project?

  1. Describe your project in one sentence

  2. AI generates detailed requirements automatically

  3. Review and edit requirements if needed

  4. Set budget range and timeline

  5. Publish and wait for bids from talents

How do I choose the best talent?

Evaluate bids based on:

  • Price vs your budget

  • Timeline vs your deadline

  • Talent experience and portfolio

  • Communication quality in their bid

  • KYC verification status

When do I pay?

Payment timeline:

  1. Accept bid → send an offer → deposit project amount

  2. Talent completes work → funds stay locked in escrow

  3. You approve work → pay 2-10% fee, service fee charged only upon successful completion

What if I'm not satisfied with the work?

Options available:

  1. Request revisions - communicate specific changes needed

  2. Provide detailed feedback - help talent understand requirements

  3. Negotiate timeline extension if needed

  4. Contact support - @workton_support_ellie for mediation

  5. Cancel project - funds returned minus gas fees (rare cases)

What rights do I get to the work?

Complete ownership including:

  • Reproduction rights - use anywhere, anytime

  • Modification rights - edit, adapt, or improve the work

  • Distribution rights - share, sell, or publish

  • Commercial usage - monetize the work freely

  • Licensing rights - sublicense to others

🔒 Security & Verification

What is KYC verification?

Know Your Customer verification ensures:

  • Legal identity confirmation

  • Copyright protection and exclusive rights transfer for created works

  • Dispute resolution capabilities

  • Trust and safety for all users

Required documents:

  • Government-issued ID (passport, driver's license)

  • Selfie verification for identity matching

Is my personal data safe?

Yes! Workton follows strict privacy standards:

  • Encrypted storage of all personal data

  • GDPR compliance for European users

  • Minimal data collection - only what's legally required

  • No data selling - your information stays private

How secure are blockchain payments?

Maximum security through:

  • Smart contracts - code-enforced payment rules

  • Escrow system - funds locked until work approval

  • Immutable records - all transactions permanently recorded

  • No chargebacks - final payments cannot be reversed

  • Decentralized - no single point of failure

What if I lose my wallet access?

Prevention (Critical):

  • Save 24-word recovery phrase offline securely

  • Test recovery on another device before large amounts

  • Never share phrase with anyone

If lost:

  • Recovery phrase - only way to restore access

  • No phrase backup - funds permanently lost

  • Workton cannot recover - we don't control your keys

⚖️ Legal & Compliance

Is Workton legal in my country?

Workton complies with international standards:

  • DMCA (Digital Millennium Copyright Act)

  • EUCD (European Union Copyright Directive)

  • WIPO (World Intellectual Property Organization)

  • Available globally except restricted jurisdictions

Who owns the intellectual property?

Upon payment completion:

  • Customer receives full exclusive rights ownership of all work created

  • Blockchain certificates prove transfer occurred

  • Talent retains authorship credit but not commercial rights

What happens in disputes?

Workton's role:

  • Technical evidence - blockchain records of what/when was delivered

  • Mediation services - help parties reach an agreement

  • Communication facilitation - structured dispute resolution

Important: Workton provides mediation but does not guarantee financial outcomes or control funds beyond smart contract rules.

Are there terms of service?

Yes! By using Workton you agree to:

  • Platform rules and behavior standards

  • Payment terms and fee structures

  • Intellectual property transfer requirements

  • Dispute resolution procedures

Full terms are available on the platform.

🛠️ Technical & Troubleshooting

My transaction status is stuck. What do I do?

Step-by-step solution:

  1. Wait 5 minutes - transactions need time to process

  2. Check TON balance - ensure sufficient gas fees (2+ TON)

  3. Try switching wallets - disconnect and reconnect

  4. Verify network - check TON blockchain status

  5. Contact support - @workton_support_ellie with details:

    • Transaction hash

    • Wallet address

    • Exact error message

    • Screenshots if applicable

USDT is not showing in my wallet

Common solutions:

  • Verify TON network - only USDT on TON blockchain works

  • Check correct wallet - ensure using TON Wallet, not Crypto Wallet

  • Wait for confirmation - TON network takes 2-5 minutes

  • Wrong network - USDT on TRC-20/ERC-20 won't appear

  • Contact @wallet support for wallet-specific issues

I can't connect my wallet

Troubleshooting steps:

  1. Update Telegram to latest version

  2. Use TON tab only - never Crypto tab

  3. Clear cache - restart Telegram app

  4. Check device - ensure not using Telegram Web

  5. Verify backup - confirm 24-word phrase is safe

The platform shows "Telegram Web not supported"

This is normal! Workton requires:

  • Mobile Telegram (iOS/Android) ✅

  • Desktop Telegram (Windows/macOS/Linux) ✅ (no wallet transactions)

  • Telegram Web (web.telegram.org) ❌ Not supported

Solution: Use Telegram app on phone or desktop computer.

🎁 Referral Program

How does the referral program work?

Earn rewards by inviting others:

  • Share your referral link from the platform

  • Friends join via your link

  • Earn bonuses when they complete any project

  • Track earnings in your referral dashboard

What are the referral rewards?

Specific reward amounts vary by promotion. Current rewards displayed in your referral section of the platform.

When do I receive referral rewards?

Payment timing:

  • Friend finishes first successful project

  • Rewards credited to your wallet within 24 hours

📊 Platform Features

What specialties are available?

Popular categories:

  • Development - web, mobile, software

  • Design - graphics, UI/UX, branding

  • Marketing - content, social media, SEO

  • Writing - articles, copywriting, technical

  • Translation - language services

  • Consulting - business, technical advice

Can I work on multiple projects?

Yes! Talents can:

  • Submit bids on multiple projects

  • Work on several projects simultaneously

  • Manage workload according to your capacity

  • Build reputation through successful completions

Is there a rating system?

Reputation building through:

  • Successful project completions

  • Customer feedback and reviews

  • On-time delivery tracking

  • Communication quality ratings

  • Portfolio building with completed works

🆘 Support & Help

How do I contact support?

Primary support: @workton_support_ellie

  • Platform issues - bugs, technical problems

  • Dispute mediation - project conflicts

  • Account questions - KYC, verification status

Wallet support: @wallet (for Telegram Wallet issues)

What information should I include when contacting support?

For faster resolution, provide:

  • Clear description of the problem

  • Screenshots of error messages

  • Transaction hashes if payment-related

  • Wallet addresses involved

  • Project ID if project-specific

  • Steps to reproduce the issue

Are there community resources?

Connect with other users:

What if my question isn't answered here?

Next steps:

  1. Search documentation - browse all help sections

  2. Check status page - verify no known issues

  3. Contact support - @workton_support_ellie

  4. Join community - ask other users for tips

🌍 Global Access

Which countries can use Workton?

Available worldwide except jurisdictions with cryptocurrency restrictions. Most countries support full platform access.

Do I need a bank account?

No! Workton uses:

  • Cryptocurrency payments - bypass traditional banking

  • TON wallet - your decentralized bank account

  • Global access - work from anywhere with internet

What languages are supported?

Platform languages:

  • English - primary interface

  • Additional languages - coming soon

Work languages:

  • Any language - projects can be in any language

  • Global talent pool - work with clients worldwide

Contact us: info@workton.io

Ready to experience freelancing without commissions? Join thousands of talents earning 100% of their bids on Workton!

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