> For the complete documentation index, see [llms.txt](https://docs.workton.io/workton-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.workton.io/workton-docs/faq.md).

# FAQ

## Comprehensive FAQ

Complete answers to frequently asked questions about Workton platform, covering everything from getting started to advanced features.

***

### 🚀 Getting Started

#### What is Workton?

Workton is a freelancing platform built as a native Telegram Mini App that lets **talents keep 100% of their earnings** while providing customers with enterprise-grade security and lower total costs than traditional platforms.

#### How do I start using Workton?

1. **Open** [**@workton\_freelance\_bot**](https://t.me/workton_freelance_bot/app?startapp=docs) in Telegram
2. **Complete KYC verification** (2 minutes)
3. **Connect your TON wallet** for USDT payments (2 minutes)
4. **Choose your role** - talent or customer
5. **Start working** - post projects or submit bids

#### Do I need to download any apps?

No downloads required! Workton runs as a **native Telegram Mini App** - open the bot in your existing Telegram app.

#### What devices are supported?

Workton works on:

* **Mobile Telegram** (iOS/Android)
* **Desktop Telegram** (Windows/macOS/Linux)
* **Not supported**: Telegram Web (web.telegram.org)

***

### 💰 Economics & Fees

#### How much does Workton cost?

**For Talents (Freelancers):**

* **0% commission** - keep 100% of your earnings
* **No hidden fees** - what you bid is what you earn

**For Customers:**

* **2-10% service fee** (industry average: 15-20%)
* **Paid commissions only after project completion**
* **\~0.3 TON** blockchain transaction fees

#### Why is it free for talents?

We believe talents deserve to keep their full earnings. Our sustainable model charges customers a fair service fee while motivating the best talent with 100% earnings retention.

#### When do I pay fees?

**Talents**: Never pay fees - earn 100% of your bid amount.

**Customers**: Pay 2-10% service fee only when you approve completed work and release payment.

#### What are gas fees?

**Gas fees** (\~0.3 TON per transaction) are blockchain network costs for:

* Creating escrow contracts
* Releasing payments
* Canellactions
* All smart contract operations

***

### 🔗 Blockchain & Payments

#### What cryptocurrency does Workton use?

**USDT (Tether)** on **TON blockchain** for all project payments.

**TON (Toncoin)** for blockchain gas fees.

**USDT advantages:**

* **Stable value** (pegged to US Dollar)
* **Fast transactions** (1-2 minutes)
* **Global access** - no banking restrictions
* **Low fees** - cheaper than traditional payments
* **Transparent** - all transactions visible on blockchain

#### Which wallet do I need?

**Required**: TON Wallet (non-custodial) in Telegram

* Access via @wallet bot → TON tab only
* **Never use Crypto tab** - incompatible with Workton

**Alternative**: External TON wallets (Tonkeeper, MyTonWallet)

#### How much TON do I need for gas fees?

**Minimum**: 2+ TON in your wallet\
**Per transaction**: \~0.3 TON\
**Recommendation**: Keep 3-5 TON for multiple projects

***

### 🎯 For Talents (Freelancers)

#### How do I find projects?

1. **Open Workton** via [@workton\_freelance\_bot](https://t.me/workton_freelance_bot/app?startapp=docs)
2. **Browse available projects** in your specialties
3. **Submit bids** with your proposed price and timeline
4. **Wait for customer selection**

#### How do I submit a good bid?

**Include in your bid:**

* **Clear price** (what you want to earn)
* **Realistic timeline** (when you'll deliver)
* **Brief approach** (how you'll complete the project)
* **Relevant experience** (why you're the best choice)

#### When do I get paid?

**Payment timing:**

1. Customer accepts your bid → funds locked in escrow
2. You complete and submit work
3. Customer approves work → instant USDT payment to your wallet
4. **You receive 100%** of bid amount

#### What if customer doesn't approve my work?

**Dispute resolution:**

1. **Review requirements** - ensure work matches project description
2. **Request specific feedback** - understand what needs changes
3. **Revise if needed** - most issues resolve with communication
4. **Escalate to support** - contact [@workton\_support\_ellie](https://t.me/workton_support_ellie) if stuck

#### Do I get copyright protection?

**Yes!** Upon payment completion:

* **Automatic copyright transfer** to customer
* **Blockchain-verified certificates** of your authorship
* **Legal protection** under DMCA, EUCD, WIPO compliance
* **Proof of creation** permanently stored on blockchain

***

### 🏢 For Customers

#### How do I post a project?

1. **Describe your project** in one sentence
2. **AI generates detailed requirements** automatically
3. **Review and edit** requirements if needed
4. **Set budget range** and timeline
5. **Publish** and wait for bids from talents

#### How do I choose the best talent?

**Evaluate bids based on:**

* **Price** vs your budget
* **Timeline** vs your deadline
* **Talent experience** and portfolio
* **Communication quality** in their bid
* **KYC verification status**

#### When do I pay?

**Payment timeline:**

1. **Accept bid** → send an offer → deposit project amount
2. **Talent completes work** → funds stay locked in escrow
3. **You approve work** → pay 2-10% fee, s**ervice fee charged** only upon successful completion

#### What if I'm not satisfied with the work?

**Options available:**

1. **Request revisions** - communicate specific changes needed
2. **Provide detailed feedback** - help talent understand requirements
3. **Negotiate timeline** extension if needed
4. **Contact support** - [@workton\_support\_ellie](https://t.me/workton_support_ellie) for mediation
5. **Cancel project** - funds returned minus gas fees (rare cases)

#### What rights do I get to the work?

**Complete ownership including:**

* **Reproduction rights** - use anywhere, anytime
* **Modification rights** - edit, adapt, or improve the work
* **Distribution rights** - share, sell, or publish
* **Commercial usage** - monetize the work freely
* **Licensing rights** - sublicense to others

***

### 🔒 Security & Verification

#### What is KYC verification?

**Know Your Customer** verification ensures:

* **Legal identity** confirmation
* **Copyright protection and exclusive rights transfer** for created works
* **Dispute resolution** capabilities
* **Trust and safety** for all users

**Required documents:**

* **Government-issued ID** (passport, driver's license)
* **Selfie verification** for identity matching

#### Is my personal data safe?

**Yes!** Workton follows strict privacy standards:

* **Encrypted storage** of all personal data
* **GDPR compliance** for European users
* **Minimal data collection** - only what's legally required
* **No data selling** - your information stays private

#### How secure are blockchain payments?

**Maximum security through:**

* **Smart contracts** - code-enforced payment rules
* **Escrow system** - funds locked until work approval
* **Immutable records** - all transactions permanently recorded
* **No chargebacks** - final payments cannot be reversed
* **Decentralized** - no single point of failure

#### What if I lose my wallet access?

**Prevention (Critical):**

* **Save 24-word recovery phrase** offline securely
* **Test recovery** on another device before large amounts
* **Never share phrase** with anyone

**If lost:**

* **Recovery phrase** - only way to restore access
* **No phrase backup** - funds permanently lost
* **Workton cannot recover** - we don't control your keys

***

### ⚖️ Legal & Compliance

#### Is Workton legal in my country?

Workton complies with international standards:

* **DMCA** (Digital Millennium Copyright Act)
* **EUCD** (European Union Copyright Directive)
* **WIPO** (World Intellectual Property Organization)
* **Available globally** except restricted jurisdictions

#### Who owns the intellectual property?

**Upon payment completion:**

* **Customer receives full exclusive rights ownership** of all work created
* **Blockchain certificates** prove transfer occurred
* **Talent retains authorship credit** but not commercial rights

#### What happens in disputes?

**Workton's role:**

* **Technical evidence** - blockchain records of what/when was delivered
* **Mediation services** - help parties reach an agreement
* **Communication facilitation** - structured dispute resolution

**Important**: Workton provides mediation but **does not guarantee financial outcomes** or control funds beyond smart contract rules.

#### Are there terms of service?

**Yes!** By using Workton you agree to:

* **Platform rules** and behavior standards
* **Payment terms** and fee structures
* **Intellectual property** transfer requirements
* **Dispute resolution** procedures

Full terms are available on the platform.

***

### 🛠️ Technical & Troubleshooting

#### My transaction status is stuck. What do I do?

**Step-by-step solution:**

1. **Wait 5 minutes** - transactions need time to process
2. **Check TON balance** - ensure sufficient gas fees (2+ TON)
3. **Try switching wallets** - disconnect and reconnect
4. **Verify network** - check TON blockchain status
5. **Contact support** - [@workton\_support\_ellie](https://t.me/workton_support_ellie) with details:
   * Transaction hash
   * Wallet address
   * Exact error message
   * Screenshots if applicable

#### USDT is not showing in my wallet

**Common solutions:**

* **Verify TON network** - only USDT on TON blockchain works
* **Check correct wallet** - ensure using TON Wallet, not Crypto Wallet
* **Wait for confirmation** - TON network takes 2-5 minutes
* **Wrong network** - USDT on TRC-20/ERC-20 won't appear
* **Contact** [**@wallet support**](https://t.me/wallet_supportbot) for wallet-specific issues

#### I can't connect my wallet

**Troubleshooting steps:**

1. **Update Telegram** to latest version
2. **Use TON tab only** - never Crypto tab
3. **Clear cache** - restart Telegram app
4. **Check device** - ensure not using Telegram Web
5. **Verify backup** - confirm 24-word phrase is safe

#### The platform shows "Telegram Web not supported"

**This is normal!** Workton requires:

* **Mobile Telegram** (iOS/Android) ✅
* **Desktop Telegram** (Windows/macOS/Linux) ✅ (no wallet transactions)
* **Telegram Web** (web.telegram.org) ❌ Not supported

**Solution**: Use Telegram app on phone or desktop computer.

***

### 🎁 Referral Program

#### How does the referral program work?

**Earn rewards** by inviting others:

* **Share your referral link** from the platform
* **Friends join** via your link
* **Earn bonuses** when they complete any project
* **Track earnings** in your referral dashboard

#### What are the referral rewards?

**Specific reward amounts** vary by promotion. Current rewards displayed in your referral section of the platform.

#### When do I receive referral rewards?

**Payment timing:**

* **Friend finishes** first successful project
* **Rewards credited** to your wallet within 24 hours

***

### 📊 Platform Features

#### What specialties are available?

**Popular categories:**

* **Development** - web, mobile, software
* **Design** - graphics, UI/UX, branding
* **Marketing** - content, social media, SEO
* **Writing** - articles, copywriting, technical
* **Translation** - language services
* **Consulting** - business, technical advice

#### Can I work on multiple projects?

**Yes!** Talents can:

* **Submit bids** on multiple projects
* **Work on several** projects simultaneously
* **Manage workload** according to your capacity
* **Build reputation** through successful completions

#### Is there a rating system?

**Reputation building through:**

* **Successful project** completions
* **Customer feedback** and reviews
* **On-time delivery** tracking
* **Communication quality** ratings
* **Portfolio building** with completed works

***

### 🆘 Support & Help

#### How do I contact support?

**Primary support:** [@workton\_support\_ellie](https://t.me/workton_support_ellie)

* **Platform issues** - bugs, technical problems
* **Dispute mediation** - project conflicts
* **Account questions** - KYC, verification status

**Wallet support:** @wallet ([for Telegram Wallet issues](https://t.me/wallet_supportbot))

#### What information should I include when contacting support?

**For faster resolution, provide:**

* **Clear description** of the problem
* **Screenshots** of error messages
* **Transaction hashes** if payment-related
* **Wallet addresses** involved
* **Project ID** if project-specific
* **Steps to reproduce** the issue

#### Are there community resources?

**Connect with other users:**

* [**Telegram community**](https://t.me/workton_freelance) - networking and tips
* [**Documentation**](broken://spaces/g3xX4JYHywz90D4FQjeG) - comprehensive guides
* [**FAQ**](/workton-docs/faq.md) **sections** - quick answers

#### What if my question isn't answered here?

**Next steps:**

1. **Search documentation** - browse all help sections
2. **Check status page** - verify no known issues
3. **Contact support** - [@workton\_support\_ellie](https://t.me/workton_support_ellie)
4. **Join** [**community**](broken://spaces/g3xX4JYHywz90D4FQjeG) - ask other users for tips

***

### 🌍 Global Access

#### Which countries can use Workton?

**Available worldwide** except jurisdictions with cryptocurrency restrictions. Most countries support full platform access.

#### Do I need a bank account?

**No!** Workton uses:

* **Cryptocurrency payments** - bypass traditional banking
* **TON wallet** - your decentralized bank account
* **Global access** - work from anywhere with internet

#### What languages are supported?

**Platform languages:**

* **English** - primary interface
* **Additional languages** - coming soon

**Work languages:**

* **Any language** - projects can be in any language
* **Global talent pool** - work with clients worldwide

***

Contact us: <info@workton.io>

* Workton platform: [**@workton\_freelance\_bot**](https://t.me/workton_freelance_bot/app?startapp=docs)&#x20;
* **Support:** Contact us via [**@workton\_support\_ellie**](https://t.me/workton_support_ellie)
* **Community:** Join [**our Telegram community**](https://t.me/workton_freelance) for tips and networking

***

*Ready to experience freelancing without commissions? Join thousands of talents earning 100% of their bids on Workton!*