Payment and dispute resolution
Workton.io provides technical tools and mediation services to help resolve disputes between talent and customers. However, we do not hold, control, or assume responsibility for any funds or financial outcomes.
Our role in dispute resolution
🔍 Technical evidence provider
Blockchain timestamp verification for file submissions
Smart contract transaction history analysis
Communication logs and project timeline reconstruction
File upload/delivery confirmation records
🤝 Mediation assistance
Neutral third-party mediation between parties
Technical expertise to clarify project requirements
Communication facilitation to reach mutual agreements
Best practice guidance for project completion
📋 Documentation Support
Official dispute case documentation
Technical report generation for legal proceedings
Blockchain evidence compilation
Timeline and communication record exports
What we can help establish
⏰ Timing and chronology
File creation timestamps - when the work was produced
Submission deadlines - blockchain-verified delivery times
Communication history - complete Telegram chat logs
Project milestones - documented progress checkpoints
🔒 Technical authenticity
File integrity verification - blockchain hash confirmation
Version control tracking - changes and updates timeline
Copyright compliance - verification of ownership transfer
📊 Contract compliance
Requirements fulfillment - technical specification matching
Quality standards - objective deliverable assessment
Communication transparency - all project discussions logged
Dispute resolution process
Step 1: Technical Review
Evidence gathering: We compile all blockchain data, timestamps, and communications
Technical analysis: Our team reviews submitted work (if provided) against project requirements
Timeline reconstruction: Complete chronology of project events and submissions
Step 2: Mediation services
Neutral contact: Workton mediator contacts both parties
Evidence presentation: Technical findings shared with all participants
Discussion facilitation: Guided conversation to understand each perspective
Solution exploration: Collaborative search for mutually acceptable resolution
Step 3: Resolution documentation
Agreement recording: Any reached settlement documented on platform
Technical report: Official summary of findings and resolution
Blockchain logging: Final dispute outcome recorded for transparency
Process completion: Case closure with all documentation preserved
Important disclaimers
⚠️ Financial responsibility limitations
Workton.io explicitly disclaims all financial responsibility:
No fund control: We do not hold, manage, or control user funds
No financial guarantees: We cannot guarantee payment outcomes or amounts
No monetary liability: We assume zero responsibility for financial losses
No fund recovery: We cannot retrieve, return, or redistribute funds
🔒 Smart contract autonomy
Blockchain payments operate independently:
Smart contracts execute automatically based on predetermined conditions
Funds flow according to code logic, not platform decisions
Technical mediation cannot override smart contract execution
Blockchain transactions are immutable and cannot be reversed by Workton
📋 Service scope limitations
Our assistance is limited to:
Technical evidence gathering and analysis
Communication facilitation and mediation
Documentation and report generation
Educational guidance on best practices
We do not provide:
Legal advice or representation
Financial compensation or guarantees
Binding arbitration decisions
Enforcement of agreements
Best practices for dispute prevention
📝 Clear communication
Document all requirements in writing before starting
Use Telegram chat for all project discussions
Confirm understanding of deliverables and deadlines
Regular progress updates and milestone confirmations
🎯 Detailed project specifications
Specific, measurable, and deliverable descriptions
Clear quality standards and acceptance criteria
Realistic timelines with a buffer for revisions
Defined scope boundaries and change procedures
📊 Progressive delivery
Break large projects into smaller ones
Regular deliverable reviews and approvals
Iterative feedback and improvement cycles
Early identification of potential issues
Technical evidence available
🔍 Comprehensive data collection:
Blockchain timestamps: Immutable proof of when the project was completed or canceled
File hashes: Cryptographic verification of file integrity and versions
Communication logs: Complete record of all project discussions (only one mediation officer in Workton team has access to messages and is responsible for secure and safe usage)
Transaction history: Smart contract interaction timeline
User actions: Platform activity logs and engagement records
📊 Analysis capabilities:
Work authenticity verification
Timeline discrepancy identification
Communication pattern analysis
Technical requirement fulfillment assessment
Quality standard compliance evaluation
Contact for dispute resolution
Need mediation assistance or technical evidence?
Platform Support: Contact via the Workton support account
Dispute email: Include all relevant project details and dispute nature
Documentation request: Specify what technical evidence you need
Mediation request: Both parties must agree to participate in mediation
Average Resolution Time: 10-14 business days for technical review and mediation
Legal framework compliance
While we provide mediation services, all users are encouraged to:
Seek independent legal advice for significant disputes
Understand local jurisdiction laws regarding contracts
Consider professional arbitration for complex cases
Maintain their own records and documentation
Remember: Workton provides tools and mediation assistance, but users remain fully responsible for their financial decisions and outcomes.
For detailed technical evidence or mediation requests, contact our support team via @workton_freelance_ellie
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